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Hotel
1 What are the hotel’s check-in and check-out times?
Our check-in time is 2:00 PM, and our check-out time is 12:00 PM. Early check-in is subject to availability. Late checkout attracts additional charge.
2 Do you offer any recreational activities or services?
Yes, we have an outdoor pool available for our guests.
3 What safety measures do you have in place?
We take the safety and security of our guests very seriously. We have 24/7 security personnel, CCTV cameras, and secure entry systems in place.
4 What is your cancellation policy?
Reservation cancellations done 24 hours before guest arrival will NOT attract any charges. No-show will attract 1-day penalty charge.
5 How do I make a reservation?
You can make a reservation by visiting our website, emailing us, or calling us directly.
6 Are there any dining options available at the hotel?
Yes, we have an on-site restaurant and bar serving a range of local and international cuisine, plus your favourite alcoholic and non-alcoholic beverages.
Payment
1 Do you offer any discounts or promotions?
Yes, we occasionally offer special discounts and promotions. Follow us on social media or frequently visit our website to stay informed.
2 What payment methods do you accept?
We accept major credit/debit cards, including Verve, Visa, Mastercard, as well as bank transfers. We do NOT accept cash payments.
3 Can I modify or cancel my reservation online?
Yes, you can modify or cancel your reservation online via website or phone call.
4 What is your cancellation policy?
Reservation cancellations done 24 hours before guest arrival will NOT attract any charges. No-show will attract 1-day penalty charge.
5 How do I make a reservation?
You can make a reservation by visiting our website, emailing us, or calling us directly.
Services
1 Do you offer any recreational activities or services?
Yes, we have an outdoor pool available for our guests.
2 Can I bring my pet to the hotel?
Unfortunately, we do not allow pets in our hotel.
3 What safety measures do you have in place?
We take the safety and security of our guests very seriously. We have 24/7 security personnel, CCTV cameras, and secure entry systems in place.
4 Do you offer any discounts or promotions?
Yes, we occasionally offer special discounts and promotions. Follow us on social media or frequently visit our website to stay informed.
5 What payment methods do you accept?
We accept major credit/debit cards, including Verve, Visa, Mastercard, as well as bank transfers. We do NOT accept cash payments.
6 Can I modify or cancel my reservation online?
Yes, you can modify or cancel your reservation online via website or phone call.
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Our reception team is available 24/7 to answer your questions, make reservations and ensure your stay is perfect.
We are proud to have a high level of guest satisfaction, demonstrating our commitment service excellence.
reservations@eleventhhousehotels.com
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